IQVIA OCE23.13.3 - App Store

IQVIA Orchestrated Customer Engagement (OCE) is a solution that connects sales, marketing, medical and other functions to help life sciences representatives transform to a new orchestrated commercial model.

OCE supports customer-facing personas such as territory managers, medical science liaisons, key account managers and life sciences representatives with functionality that goes far beyond traditional personal engagement and marketing automation. OCE provides unmatched mobile access, advanced intelligence and digital marketing capabilities that enable brand marketers to run sophisticated multi-channel journeys and the field to trigger compliant digital touchpoints.

OCE is part of an integrated commercial ecosystem that enables you to manage the end-to-end process of customer engagement.

Version History In this release we fixed:
- Added iOS 27 compatibility with Liquid Glass support.
- Fixed an issue with MDBP sync when new metadata was applied.
- Fixed an issue with Account Product Ratings on iPhone. 23.13.3 Sep 24 In this release we fixed:
- Fixed an issue on the Budget page when the wrong currency was selected during creation of the Budget record.
- Fixed an issue where user could not edit or delete TOT from the TOT navigation tab.
- General stability updates. 23.12.3 Aug 27 In this release we fixed:
- Added a new Activity History admin setting.
- Fixed an issue with Advanced Search in Account Plan. 23.11.2 Jul 23 In this release we fixed:
- General bug fixes and stability updates. 23.10.2 Jun 25 In this release we fixed:
- An issue with the Time Off Territory Slots custom setting configuration format.
- An issue where new account creation in the SBC flow failed when a single account record type was assigned.
- An issue where a segment in CallMessage on iPhone was preselected before the user entered a customer reaction. 23.9.2 May 28 In this release we fixed:
- Improved Call 2.0 sample validation.
- Improved account To-Do record creation.
- Added the optional ability to select colleagues from other divisions. 23.8.2 Apr 23 In this release we fixed:
- Fixed an issue with dashboard display on mobile side when a joined report widget is added.
- Fixed a translation issue while doing the pin sync on mobile. 23.7.2 Mar 26 In this release we fixed:
- Fixed a sync issue caused during image upload.
- Fixed duplicate sync statistics record creation per sync.
- iOS 26 related bug fixes. 23.6.1 Feb 26 In this release we fixed:
- An issue when the User was unable to save Call information on iPad.
- An issue when account downloads via Search Before Create could occur during PIN synchronization, impacting sync stability.
- Updated minimum supported iOS version for the OCE app to iOS 26. 23.5.4 Jan 22 In this release we fixed:
- An issue where counter fields on the Call object are calculated incorrectly when bulk-editing call-related records of a signed call.
- An issue where duplicate Time Off Territory records can be created from the UI due to the Save button not being disabled on the form.
- An issue where Field Coaching Events created offline were not updating properly after syncing.
- UI issues with popovers & quick actions on iOS 26. 23.4.3 11/27/2025 In this release we fixed:
- An issue where records could be created, updated, or deleted despite validation failures during PIN sync.
- An issue where users saw multiple instances of the same survey.
- Other issues to improve user experience in Call. 23.3.4 10/23/2025 In this release we fixed:
- An issue with the product list in Call and some issues related to Call 2.0 integrated components.
- Visual issues on iOS 26 and iPadOS 26 where search bars appeared without proper background or borders, affecting usability and consistency.
- An issue where records created during PIN sync were temporarily deleted when the PIN sync failed. 23.2.3 09/25/2025 In this release we fixed:
- An issue where meetings could not be created correctly during daylight saving time transitions.
- Some UI issues. 23.1.1 08/28/2025 In this release we fixed:
- An issue where an email template triggered a 'fragmentMaxError' despite selecting a valid number of fragments.
- An issue where an error message was not displayed on the Bulk Update Meeting Attendee screen when a save or edit operation failed, by adding a proper user notification.
- An issue where the signature area on new order grids was not fully accessible due to a height mismatch with the background image. 23.0.13 07/24/2025 In this release we fixed:
- An issue where an empty space appeared at the bottom of the Affiliation list when the items did not fit on a single page.
- An issue where the Call Discussion page failed to open.
- An issue related to account name mismatch in Call and associated records.
- Some UI issues. 23.0.11 07/10/2025 In this release we fixed:
- An issue with occasional crash after submitting an order.
- An issue with visibility of the Edit button on Sample Transaction Details view.
- An issue with validation error that appeared on Save and Submit. 22.0.16 05/22/2025 In this issue we fixed:
- An issue with app freeze during logout after switching territories.
- An issue with duplicate Call Samples.
- An issue with account name mismatch between Call and Call Sample Order objects.
- UI issue where the Best Time grid was displayed incorrectly. 22.0.12 04/24/2025 In this release we fixed:
- An issue with selecting the 'Edit Address' section in Meetings tab.
- An issue with allocating the estimated or actual expense amount to a participant in the Meetings functionality. 22.0.10 03/27/2025 In this release we fixed:
- An issue with the duplication of Call Sample Order record.
- An issue with call to handle both product StartDate and EndDate.
- An issue with sales chart. 22.0.7 03/06/2025 In this release we fixed:
- An issue where Start and End Dates weren't accurately applied when displaying products during a call on iPhone.
- An issue affecting the update process for SLA record when SLA 2.0 is enabled.
- Some UI issues. 21.0.21 01/23/2025 In this release we fixed:
- Fixed an issue where Call Samples/DTPs were duplicated after PIN synchronization was completed. 21.0.17 12/12/2024 In this release we fixed:
- An SLA validation issue for call samples with identical lot names
- An issue where the call layout did not update when a call in draft status was saved with an account change to a different profile.
- An issue where user was unable to open a report with a filter in the web view or web browser. 21.0.16 11/28/2024 In this release we fixed:
- Fixed an issue where custom Quick Actions were redirecting to an error page. 21.0.13 11/15/2024 In this release we fixed:
- An issue when the keyboard would not disappear after searching the meeting budget.
- An issue where the 'Mandatory Sequence' button did not hide when a presentation had no mandatory sequences.
- An issue when selecting 'View Online' from the Quick Action, the Salesforce link opens in Classic mode instead of Salesforce Lightning page. 21.0.7 11/07/2024 In this release we fixed:
- Call 2.0 samples duplication in some rare circumstances.
- Possible call 2.0 samples duplication during call editing when PIN sync is about to end. 20.0.25 10/10/2024